What type of plumbing do you repair?
We are licensed to repair all types of plumbing that you can find in your home including, faucets, toilets, water heaters, water filters, water softeners, sump pumps, sewage pumps, water services, sewer lines, clogged drains and much much more.
What type of plumbing do you specialize in?
We specialize in residential plumbing service and repair.
My water heater is leaking. Can it be fixed or will it need to be replaced?
Water heaters are essentially designed to be disposable. Once you install a new tank water heater they usually last 6-10 years and then it leaks and you throw it away and install a new one. This is one of the primary reasons why so many people are switching to tankless water
heaters. If the steel tank of your water heater is leaking then it will need to be thrown away and a new one installed. If the pipes on top are leaking or if the temperature and pressure safety relief valve is leaking then those things are much easier to replace.
My water softener is not regenerating. Should I fix it or replace it?
Water softeners should really be replaced once they stop working properly because there are so many components. Besides the softener body and brine tank you have the head, the media and the float. It is usually not worth repairing a water softener once they stop working. The older a water softener becomes the greater the risk for the head to fail and the media beads to come out through all of your fixtures. You really don’t want that happening to you. So unless the softener is a good brand and a couple of years old we recommend changing it out.
How frequently should I have my sump pump and sewage pump inspected or repaired?
We recommend having them both inspected every year and replaced every two to four years. Since there is really no way to gauge how long a sump pump will last it is best to replace it before it fails and your basement ends up flooding.
Do you charge by the hour or by the job?
We used to charge by the hour, but we quickly learned that our clients wanted to know to the penny exactly how much a repair was going to cost and they didn’t like to be handed a big bill after we finished the job. What we decided to do was figure out exactly how much it costs for us to be in business throughout the course of a year and how many billable hours we work in a year. From there we went through our records and determined about how long we spend performing any given repair and set fixed prices based on our averages which we put in our Golden Rule Service Pricing Guide.
What does flat rate pricing mean once you come to my house to fix the problem?
All of this means that when we come to your home we can take a look at what you have going on, open up our pricing guide and show you exactly how much it is going to cost to fix the problem. Once you agree to have us perform the work at the agreed upon price you will sign off on our invoice and we will get to work. Even if your project takes us a little bit longer than expected your price is not going to change. This is why we call it peace of mind pricing.